Returns and Refunds
I have changed my mind on my online order and would like to return it, what is the process?
Customer satisfaction is always our best practice. If for whatever reason you change your mind and would like to return all or any products after delivery to you, you have the right to return your products(s) to us within 14 days of delivery.
‘Change of mind’ returned items must be unopened and in their original, undamaged condition. The online ‘change of mind’ returns period is 14 days. These items must be returned in their original, undamaged condition. The online faulty returns period is 30 days. Once the items have been received back in our warehouse, your refund will be processed.
All requests for refunds must be sent to firstname.lastname@example.org with the following information’s: full name, the email address associated with the order, order date, order number and quantities ordered.
You must take reasonable care of the goods and return them in its original and undamaged condition. Please note, that it is your responsibility to ensure the safe delivery of this item back to us and therefore we do recommend that you organise a tracked or ‘signed for’ delivery service. Your refund/exchange will be processed once the order has been received back in our warehouse.